Privacy Policy
Users of this website are hereby informed that any personal data they provide through it, whether by completing any form, by email or by any other means, will be processed in accordance with this Privacy Policy.
Who is the Controller responsible for processing your data?
DIAZBEDIA, S.A., CIF: A-28211340
Postal address: Ctra. de Andalucía, Km 12,700 – 28965 – Getafe (Madrid)
Telephone: 916956700
Email: info@losolivos.es
Registered in the Commercial Register of Madrid: Volume 2,377 General, 1,732 of Section 3 of the Company Register Book, Page 150, Sheet No. 14,986, Entry 1, Date 27‑3‑1969
For what purpose do we process your personal data?
The data may be processed for the following purposes, depending on the reason why they were provided:
To send commercial communications about our services, unless you express your wish to the contrary by any means. In any case, authorising us to process your data for this purpose is voluntary, and your refusal would only result in your not receiving commercial offers for our services. If you wish to receive this type of communication, please tick the corresponding box at the bottom of the data collection forms.
To respond to requests for information, enquiries or complaints made by the user regarding the various services, and to provide subsequent follow‑up.
To manage the relationship with the customer in order to correctly provide the services offered by the hotel, as well as to handle billing and payment for the services.
How long will we process your data for?
The data retention periods for the different processing operations will be as follows:
Personal data used for sending commercial communications may be kept for this purpose indefinitely, unless the user objects or states otherwise by sending a written request to that effect to the email address indicated at the top of this document.
Personal data provided in order to make requests, enquiries or complaints will be kept for as long as is necessary to respond to them and to consider them definitively closed. Thereafter, they will be kept as a record of communications, unless the user requests their deletion by contacting us at the email address indicated above.
Data processed to manage the commercial relationship with customers will be kept for as long as the service contract or commercial relationship remains in force. Once this relationship has ended, where applicable, the data may be kept for the period required by the applicable legislation and until any potential liabilities arising from the contract have expired.
What is the legal basis for processing your data?
The legal basis for processing your personal data for the following purposes:
Sending commercial communications and responding to requests for information, enquiries or complaints made by the user is the data subject’s consent to the processing of their data, which is given by completing and sending the different forms available on the HOTEL LOS OLIVOS website. This consent may be revoked at any time. In any case, giving consent to process your data for these purposes is voluntary, and your refusal would only result in our being unable to handle the specific request made.
The legal basis for the processing of customer data is the performance of the service contract or commercial relationship, under the terms and conditions set out on the HOTEL LOS OLIVOS website. Providing data for this purpose is compulsory; otherwise, performance of the contract will be prevented.
To which recipients will your data be communicated?
The data will be communicated to the following entities:
a) Competent public authorities, in the cases provided for by law and for the purposes defined therein.
b) Financial entities used to manage payments and collections.
c) Law‑enforcement agencies, where there is a legal obligation.
What are your rights when you provide us with your data?
Cualquier persona tiene derecho a obtener confirmación sobre si estamos tratando datos personales que les conciernan, o no. Any person has the right to obtain confirmation as to whether or not we are processing personal data concerning them. Data subjects have the right to access their personal data, and to request the rectification of inaccurate data or, where appropriate, to request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Under the conditions set out in the General Data Protection Regulation, data subjects may request restriction of the processing of their data or their portability, in which case we will only keep them for the exercise or defence of claims.
In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal. In such cases, we will stop processing the data, or, where appropriate, cease to do so for that specific purpose, except for compelling legitimate reasons or for the exercise or defense of possible claims.
All the rights mentioned may be exercised through the contact details specified at the beginning of this clause.
In the event of any breach of your rights, in particular when you are not satisfied with the way we have dealt with their exercise, you may lodge a complaint with the Spanish Data Protection Agency (contact details available at www.agpd.es), or with any other competent supervisory authority.
You may also obtain further information about your rights by contacting these bodies. T he user accepts the processing and inclusion of the data collected while browsing the portal, or provided through the completion of any form, as well as those arising from the commercial relationship, as indicated above.
If you provide data relating to third parties, you assume responsibility for informing them in advance of everything provided for in Article 14 of the General Data Protection Regulation, under the conditions established in that provision and for having obtained their consent.
Likewise, HOTEL LOS OLIVOS informs you that its social media channels may publish events, promotions or any other type of advertising information about the services it offers, and the user accepts that they may receive such information simply by becoming a “friend” or “follower” of HOTEL LOS OLIVOS on social media. If the user does not wish to receive this information in their social media profiles, they must stop following HOTEL LOS OLIVOS on those networks.
HOTEL LOS OLIVOS undertakes to use the personal data provided according to the purposes indicated in this Data Protection Policy, to respect their confidentiality and to comply with the obligation to store them and to adopt all measures to prevent their alteration, loss, unauthorised processing or access, in accordance with the data protection regulations in force.
Responsibility for the accuracy of data entered both on the website and on the social networks used by it, in the event of users participating in any promotion organised by the company, lies solely with the user, who is responsible for providing true, accurate, complete and up‑to‑date data, and will be liable otherwise for providing inaccurate data.
