The reservation system

The Hotel Los Olivos reservation system allows you to make reservations in accordance with the conditions established for this purpose.

It is essential in this application to provide your credit card number, to confirm your reservation, and your email, to be able to send you any communication regarding the status of your reservation.

Reservation confirmation

The reservation confirmation, provided by the system, will be subject to the validation of the data relating to your credit card by Hotel Los Olivos. Consequently, if there are errors in the credit card provided, your reservation will be canceled.

When consulting “availability and price” and in the “reservation confirmation” the amount corresponding to the total of your stay, taxes included, will be presented.

Modification, cancellation of reservations and no-show

Cancellation of the reservation without charges until 24 hours before check in, after which the amount of one night will be charged for expenses.

Policy in case of no-show: the amount of one night will be charged for management expenses.

It is possible to make changes to an already confirmed reservation, on the arrival and departure dates, on the chosen rate (according to the rate in force at the time of making the change), and on other reservation information.

Cancellations made more than 24 hours before the arrival date do not imply any implicit charge for cancellation expenses.

The cancellation or modification of your reservation must be made through our email or by phone (+34) 91 695 67 00.

Security of the information

All data provided by the user will be treated strictly confidential and will only be used for the reservation process of this establishment.

System outage, inaccessibility, or failure

The Hotel Los Olivos. It is not responsible for the interruption, inaccessibility or failure of any other nature that the website may suffer, as a consequence of those that may occur in any telecommunications services or other accessories outside of this entity and necessary for its operation.